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Commercial support is individual support provided by developer of the program. It may include consulting, program administration, templates coding or even developing new individual features for the program. Fee for commercial support is $30 per hour.
Normally support is provided by some IMS tool (ICQ, AIM, MSN, IRC, YIM), e-mail or phone. IMS is better because there is no additional charges for phone calls to Latvia, it is quicker than e-mail and allows to demonstrate logs, warnings or configuration files in real time.
If you wish to get commercial support write me to javaproxy@hotmail.com. All your e-mails will be answered in 24 hours. We can negotiate support way and time, normaly I am available daily from 13 to 20 GMT, for IMS just write me how can I find you on the Net.
Click here to get information about licensing.
You can ask any questions about Java Search Engine, programming, me or whatever you want by e-mail javaproxy@hotmail.com. If you wish to have 100% response, you have to buy a commercial support of the program.